Privacy Policy

Nico Brands — nicobrands.com.vn
Last updated: 12 October 2026

This Privacy Policy explains how Nico Brands (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website nicobrands.com.vn, contact us, submit a form, or message us on Facebook Messenger, WhatsApp, or other channels. By using our website or messaging us, you agree to this Policy.

1. Information we collect

• Contact & business details you provide: name, email, phone number, company name, country/market, and the content of your inquiry or message.
• Messaging data: when you message our Facebook Page (Messenger) or WhatsApp, we receive your message content, your public profile name, and a page-scoped user ID, so our team can read and reply to you.
• Lead ad data: if you submit a Facebook/Instagram Lead Ad form, we receive the details you entered.
• Website usage data: anonymous analytics such as pages viewed, number of visits, approximate country, device/browser type, and referral source, collected via cookies using a random anonymous identifier and not linked to your identity unless you contact us.

2. How we use your information

• To respond to your inquiries and provide customer support.
• To process and follow up on sales/distribution requests (B2B).
• To manage our customer relationships (CRM) and improve our products and services.
• To send relevant business or marketing communications where you have agreed to receive them.
• To understand website performance and improve user experience.

3. Facebook / Meta platforms

We use Meta’s Messenger Platform and Lead Ads to communicate with customers who contact us through Facebook or Instagram. Data received through these platforms is handled in accordance with this Policy and with the Meta Platform Terms and Meta Privacy Policy. We only use this data to read and reply to your messages and to manage you as a potential or existing customer.

4. Cookies & tracking

Our website uses cookies and similar technologies for essential functionality and anonymous analytics (e.g., counting page views and returning visitors). You can control cookies through your browser settings. Disabling cookies may affect some features.

5. How we share information

We do not sell your personal data. We may share it only with trusted service providers who help us operate our website, CRM, hosting, and messaging (e.g., Meta, analytics and email providers) under confidentiality obligations, or with authorities where required by law.

6. Data retention

We keep personal data only as long as necessary for the purposes described above or as required by law. When no longer needed, we delete or anonymize it.

7. Your rights & data deletion

You may request to access, correct, or delete your personal data, or withdraw consent to marketing, at any time. To make a request — including deleting the data we hold about you or data obtained from your Facebook/Messenger interactions — email info@nicobrands.com.vn with the subject “Data Request”. We will respond within a reasonable time.

8. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

9. Children

Our website and services are intended for business customers and are not directed to children under 16. We do not knowingly collect data from children.

10. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date above reflects the latest version.

11. Contact us

Nico Brands
Website: nicobrands.com.vn
Email: info@nicobrands.com.vn